dd77's Privacy Policy
Your personal information is very important to us. dd77 uses SSL encryption and strict security practices to keep your data safe.
This Privacy Policy ("Policy") explains what information we collect when you use the dd77 platform, why we collect it, and how we keep it secure. By using our services, you agree to the terms of this Policy. Please read the full document carefully.
01 General Information
dd77 operates a safe and reliable online entertainment platform for users in Bangladesh. We believe that your personal privacy is a fundamental right. This Policy clearly sets out the following:
- What types of information we collect.
- How that information is used.
- Who the information may be shared with.
- What rights you have over your own information.
- How we keep your information secure.
This Policy applies to all dd77 services, including mobile and web platforms. If you do not agree with any part of this Policy, please stop using our services and contact us at [email protected].
02 What Information We Collect
dd77 only collects information that is necessary to provide our services, ensure security, and meet legal obligations. We collect the following types of information:
Personal Identity Information
- Full name and date of birth (for age verification — only for users aged 21 or above).
- Valid identity document details (National ID card or passport).
- Email address and mobile number.
- Residential address.
Financial Information
- Details related to payment methods (last few digits of your bKash, Nagad, Rocket, or bank account number).
- Transaction history (deposit and withdrawal amounts and dates).
- Full card numbers or PINs are never stored.
Technical & Usage Information
- IP address and device type.
- Browser and operating system information.
- Site usage patterns, page visits, and click data.
- Login and logout times and session data.
- Information collected from cookies and similar tracking technologies.
Communication Information
- Messages sent to customer support via live chat or email.
- Records of complaints, suggestions, or feedback.
03 Purpose of Using Information
dd77 uses your information for the following purposes only and never for any unauthorized purpose:
Account Management & Verification
Your identity information is required to create and manage new accounts, verify age (confirming 21+), and complete the KYC (Know Your Customer) process.
Financial Transaction Processing
Your information is used to process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer, to maintain transaction history, and to prevent financial fraud.
Security & Fraud Prevention
Technical information is used to detect multiple accounts, monitor suspicious transactions, and protect your account from unauthorized access.
Service Improvement & Personalization
Your usage patterns are analyzed to improve service quality, display relevant games and offers, and enhance the overall user experience.
Customer Support
Your information is used to respond to your complaints or questions quickly and effectively, and to maintain records of previous communications. Our support team provides service in Bengali and English 24/7.
Communications & Notifications
Your contact information is used to send important account-related notifications, transaction confirmations, and security alerts.
04 Information Sharing & Disclosure
dd77 does not sell your personal information to any third party. However, limited information may be shared with the following parties in specific circumstances:
Service Providers
Only the information necessary to perform their work is shared with payment processors (bKash, Nagad, Rocket, banks), technical support providers, and security service providers. All such parties are contractually bound to maintain confidentiality.
Legal Obligations
Where disclosure is required under a valid court order, a request from a regulatory authority, or applicable law, we provide the minimum information necessary beyond legal requirements.
Fraud & Security Investigations
Relevant information may be shared with appropriate authorities to assist in investigating financial fraud, cybercrime, or other illegal activities.
Important: Outside of the circumstances described above, dd77 never transfers your personal information to third parties.
05 Cookies & Tracking Technologies
The dd77 website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help remember your preferences.
Essential Cookies
These cookies are necessary for the basic functionality of the website, such as maintaining login sessions and ensuring security. They cannot be disabled.
Analytical Cookies
These cookies are used to understand which parts of the site are being used and to improve service quality. All data collected is fully anonymous.
Functional Cookies
These cookies are used to remember language preferences, display settings, and other personalized settings.
You can block or delete cookies at any time from your browser settings. However, disabling certain cookies may cause some site features to not work properly.
06 Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
- Active account data: For the full duration that the account remains open.
- Closed account data: For the period required to meet legal and financial obligations.
- Transaction data: For as long as required under financial law.
- Communication records: For the period required to maintain customer service quality.
After the designated period, data is permanently deleted or anonymized in a way that it can no longer be linked to any individual.
07 Data Security Measures
dd77 uses industry-leading security technology to keep your information safe. Our security framework includes:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is secured through SSL encryption.
- Encrypted Data Storage: All stored sensitive information is protected with industry-standard encryption algorithms.
- Two-Factor Authentication: An additional layer of protection to prevent unauthorized access to your account.
- Firewall & Intrusion Detection: Real-time systems to detect and prevent cyberattacks.
- Regular Security Audits: Our systems are regularly tested by third-party security experts.
- Restricted Staff Access: Only authorized personnel are granted access to user data on a need-to-know basis.
However, transmitting information over the internet is not entirely risk-free. We make every effort to protect your data, but we cannot guarantee absolute security. We advise you to keep your password private and always log out after using an unfamiliar device.
08 Your Rights & Controls
As a registered user of the dd77 platform, you have the following rights over your own information:
Right to Access
You may request to know what information we hold about you. We will provide you with a summary of that information within a reasonable time.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction. Some corrections may require identity verification.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained due to legal obligations or active dispute resolution.
Right to Object to Processing
You may object to marketing communications or certain types of profiling. We will take appropriate action upon receiving such a request.
Right to Data Portability
You may request your own data in a structured, machine-readable format.
To exercise any of the above rights or to raise a concern, contact us at [email protected]. We are always ready to help.
09 Protection of Minors
dd77 is for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age verification during account registration is mandatory.
If we become aware that a minor's information is present in our system, we will immediately suspend that account and delete the relevant data. If a parent or guardian believes their child has used our platform, please contact us at [email protected].
10 Third-Party Services
dd77 works with bKash, Nagad, Rocket, and various banking services for payment processing. These third-party services have their own privacy policies that apply to their respective platforms.
dd77 is not responsible for how your information is handled on third-party platforms. Please contact the relevant service provider to learn about their privacy policy.
11 Policy Changes & Updates
dd77 reserves the right to update this Privacy Policy at any time. For any significant changes, we will take the following steps:
- We will publish the updated policy on this page and change the "Last Updated" date.
- For important changes, registered users will be notified by email.
- Continuing to use our services after the updated policy is published will be considered your acceptance of the new policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
12 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. dd77's privacy team will process your request as promptly as possible.
Protecting your data is one of our highest priorities. We take every complaint seriously and are committed to resolving them transparently.
Have a Privacy Question?
For any questions or concerns about the security of your data, contact dd77's support team. We provide assistance in Bengali and English 24/7.
To request access to, correction of, or deletion of your personal data, contact our support team directly.